Frequently Asked Questions
Customer Service
How can I contact someone with questions regarding my order?
Our stationery consultants are happy to help you with all of your stationery needs, between the hours of 8:00 a.m. to 8:00 p.m. (GMT), seven days a week.
Contact us using our online form or by sending an email to hello@littleoneprints.com. We will respond to your query the same business day.
Do you have a store I can visit?
We are an Internet-based stationer. Our website is designed to provide a real visual of all of our available products.
Our stationery consultants are available to help answer any questions on product, printing, wording and more. Contact us using our online form or by sending an email to hello@littleoneprints.com 8:00 a.m. to 8:00 p.m. (GMT), seven days a week.
Ordering
How do I place an order online?
You may place an order at any time day or night through our site. From the home page, there are two ways to shop on our site:
- Shop by baby category - You can search by category by clicking the collection, such as “Girl”, you want on the navigation bar at the top of any page.
- Shop by card category - go to the navigation bar at the top of the homepage and click on the card category you wish to view.
- After selecting your category you will be directed to the product "thumbnail" page that includes the range of products in your category. Click on any thumbnail to view the product details more closely, including product description and price discounts based on order volume.
- After selecting the product you wish to purchase - you will now have the opportunity to customise the item by adding and editing photos and personalised text.
- After you have customised your selection, you will be given the option of viewing a PDF preview. The PDF shows you exactly how the card will be printered. Please note, the PDF preview will include the Little One Prints watermark for security reasons. The watermark will not be printed on your order. Once you have reviewed the PDF you will be asked to confirm your order, by entering your initials.
- Next, you will be asked to enter your billing and delivery address details.
- Continuing in the check-out process, review your order and enter your credit card information. Complete the order by clicking the "Place Order" button.
- If you need assistance with the order, our stationery consultants are available to help answer from 8:00 a.m. to 8:00 p.m. (GMT), seven days a week using our online form or by sending an email to hello@littleoneprints.com
How do I place a repeat order?
You may place a repeat order at any time by using our repeat order facility.
Do you offer a discount for large quantity orders?
Yes, the price per card will decrease as the quantity increases.
Will I see a proof of my order before printing?
One of the best parts of ordering online is the ability to see an online proof of your design in real time, through the website.
Can I see a sample of the stationery prior to ordering?
Yes, a sample of the card/invitation can be requested using our online form or by sending an email to hello@littleoneprints.com. Please allow 2-5 days for delivery.
Will sales tax be added to my purchase?
The price per card you see in the product desciption includes VAT. Your order confirmation will include a breakdown of the taxes paid.
Do you ship overseas?
If you are interested in placing an order and having it shipped outside of the United Kingdom please contact one of our stationery consultants using our online form or by sending an email to hello@littleoneprints.com from 8:00 a.m. to 8:00 p.m. (GMT), seven days a week. They will be able to provide you with a shipping quote and lead time information
How long does it take to receive my order?
Most orders are received between 2-5 days of ordering. However, if you have not received your order within 7 days of ordering please contact us using our online form or by sending an email to hello@littleoneprints.com for immediate assistance.
How do I check the status of my order?
Upon placing your order, you will receive an automatic order confirmation via e-mail. If you need additional information about your order, you may contact us using our online form or by sending an email to hello@littleoneprints.com
Payment Information
What forms of payment do you accept?
We accept Visa, MasterCard, Maestro and Solo.
When will I be billed for my order?
Your order will be billed to your card when you complete the check-out section of the web site.
Is it safe to use my credit card?
Yes. Shopping with Little One Prints is safe! Our server is protected by Protx Secured, which uses an encryption process that encryptes your information, ensuring a secure transmission over the Internet. For more information regarding the safety of our site, please visit www.protx.com.
Returns
What is your return policy if I am not happy with my order?
One of the many helpful features of our site is the PDF Preview, which allows you to view your order as it will appear. If any changes to the order are necessary, contact a stationery consultant as soon as possible. We will do our best to accommodate you. However, if you have approved the proof and notice an error when you receive your order we cannot offer a refund. However, in the unlikely event that this happens we will offer a discount on reprinting your order. Please contact us using our online form or by sending an email to hello@littleoneprints.com for more information.
Shipping and Delivery
How long do orders take to ship?
You should expect to receive your stationary within 2-5 business days of order. On average customers receive their order within 2½ business days.